Frequently Asked Questions

When a death occurs, what should I do?

Call us immediately. We have someone on-call to assist you 24hrs/day, 7 days/week.

Do I need to go to a funeral home to complete the arrangements?

No. Most arrangements, including payment can be completed by phone, fax or email. Should you wish to discuss arrangements in person, please call us to discuss.

How long will it take for the cremation to occur after death?

Cremation typically occurs within two days to a week. Factors that may affect timing are; securing required paperwork from the coroner and registering the death.

Is there anything else I will be required to purchase or pay for?

Everything listed in our Modest Cremation Package is included. Should you need any additional copies of the Proof of Death Certificate, you may order as needed, at cost, plus any mailing or delivery fees.

Can I pre-pay for your services?

Payment is not required until the death occurs. Should you prefer to pre-pay, we can accommodate your request. Please contact us for further information.

Do I need to visit your facility to finalize the paperwork?

No. We make it simple for you. Most arrangements can be completed by email or fax. If original copies or signatures are required, this may be completed at one of our conveniently located network partners.

What forms of payment are accepted?

Visa, MasterCard.

What credentials do you have?

Modest Cremation is a Licensed Transfer Service through the Bereavement Authority of Ontario (BAO).

Can I arrange a private viewing before cremation?

The Modest Cremation package does not include a private viewing. If you’d like to arrange one, please ask our staff for guidance.

Can I arrange a visitation or memorial service?

Absolutely. You can plan a separate memorial service at a location of your choosing, at your convenience. Should you require assistance, please ask our staff for guidance.

Can I purchase a different urn?

The Modest Cremation package includes a basic cardboard urn. If you’d like something different, please ask for options when you call.

What is your service area?

Southwestern Ontario
Hamilton | Burlington | Oakville | Niagara Falls | St. Catharines | Brantford | Cambridge | Kitchener | London | Windsor and surrounding areas.
GTA
Mississauga | Toronto | Brampton | Pickering | Ajax | Aurora | Whitby | Oshawa | Peterborough | Vaughan and surrounding areas.

Other questions? Please give us a call and one of our knowledgeable staff will be available to help.

Arranging by phone is easy. Call us toll free today!

Greater Toronto Area Office: (888) 495-9865

Southwestern Ontario Office: (888) 803-6318